Junee Shire Council

Open Letter to Junee Shire Community Members

8 Feb 2018 8:46 AM -

Dear fellow community members,

I would like to unreservedly apologise to you for the disruption to the kerbside garbage collection service and the way the service was rolled out to you. While there has been improvement, I note delays continue in some areas and regrettably, this may continue for a little while longer.

You deserve an explanation for the confusion.

It was a poor choice on our behalf to start the contract with a new provider over the festive season. I understand this was a frustrating and unpleasant disruption at a time that you were at home celebrating with family and friends. Because of the holiday season, there simply were not enough staff on the ground to react quickly enough.

I now recognise the handover to the contractor could have been smoother and better planned. Put simply, we should have done a better job.

There were also a significant number of technical problems. Truck breakdowns, new drivers, insufficient mapping for the routes - it all contributed to the chaos. And while I was assured the new contractor could manage the collection with one truck, the reality has been quite different.

We are working together with the contractor to fix the problem. Temporarily, one of our own staff members is on board with the garbage collection driver to ensure the number of bins on the footpath matches the number of bins collected.

My team is also working with the contractor to trial new collection routes to improve the efficiency of the service. You can help by making sure your bin is out the night before your usual collection day, and by calling Council if your bin hasn’t been collected the day after it normally would have been.

There is also a free tip day on Sunday, 18 February 2018 for all household waste.

I thank you for your continued patience as we work together to resolve these issues. Please accept my sincere apology.

I will keep you informed of further developments.

James Davis

 




General Manager
Junee Shire Council

Contact Council

Address: 29 Belmore Street
PO Box 93 Junee, NSW 2663
Phone: 02 6924 8100
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